经典对话
A:Good morning,room service.May I help you?
B:I'd like to have a meal in my room.
A:Certainly Sir. We offer two types of breakfast,American and Continental.Which one would you prefer?
B:What does Continental breakfast have?
A:Peeled oranges, toast with butter ,coffee or tea?
B:That would be fine,I will take it.I'd like a white coffee(加牛奶的咖啡) with two sugars,please.
A: I see.May I have your name and room number,please?
B:Sure,It's Jafoson Black in room 1506.
A:Let me confirm your order. Mr Jaferson Black in room 1506,continental breakfast,white coffee with two sugars.Is that right?
B:Exactly.
A:Your order will be ready soon. Thank you for calling.
常用句型百宝箱
a. 订餐服务说明
(1)Breakfast to be served from 7:30 to10:00 AM.Lunch dinner served from 11:00 AM to 11:00 PM.
(2)Room sevice is available 24hs a day.
(3)You may dial 6 then ask for room service.
(4)If you like,we can make a note will list and send to them,which would you like to do?
(5)There is next service charge for 15% for room sevice.
b. 询问客人喜好
(1)Which kind of juice would you prefer,Grapefruit juice or orange?
(2)How would you like eggs,how would like steak?
(3)Would you like ham or Bacon with your eggs?
(4)Would you prefer rows or toast?
